Versand
Shipping Policy
Shipping Information
Please ensure that all shipping information provided is complete and accurate. Once your order has been shipped, we are unable to change the delivery address. To address issues quickly, please contact the shipping carrier first. If further assistance is needed, please reach out to RoboUP. Furthermore, we cannot be held responsible for any issues that arise from incorrect or incomplete shipping details, including lost or missing parcels, damaged packages or delivery delays.
Shipping Restrictions
We currently only support delivery to the following European countries: Germany, Austria, Poland, France, Netherlands, Italy, Spain, Denmark, Sweden, Norway, and Finland.
Additionally, we are unable to ship to P.O. boxes due to package size restrictions.
Shipping Processing Time
Once your order is paid, our warehouse will require 1-2 business days to process it. After processing, a carrier will handle the delivery.
Estimated Shipping Time: 2-7 business days.
RoboUP assumes no responsibility for delayed or rejected orders due to the following reasons:
Shipping time might be delayed for 1-2 days for transportation to remote regions.
Delay or delivery failure because of the recipient's actions. These actions include, but are not limited to: Entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive the package, etc.
Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: National or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
Shipments that are confiscated or disposed of due to a violation of transportation regulations.
Mail and packages cannot be delivered to the recipient’s address during weekends, national holidays, and festivals.
The recipient's address is a school, unit, or residential community where the courier has no access.
Shipping Fees
We offer free shipping on orders of €99 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.
Shipping Carries
All orders will be shipped from our warehouses in Germany using either DHL or DPD, based on the shipping address to ensure the most suitable delivery service.
Order Tracking Information
Once your order has shipped, you will receive a shipment confirmation email that includes your tracking number(s). If your tracking information has not been updated within 3 business days, please contact us at support@iroboup.com.
Delivery and Inspection
Please monitor the delivery schedule closely, as our robot mowers are high-value items. If you are not home during the delivery, please contact the courier in advance to arrange a suitable time. Once you (or someone else on your behalf) collects the item, RoboUP will consider your acceptance of the package, quantity, and product.
To protect your rights, you are highly recommended to shoot a complete unboxing video. If you find any damage or missing items, please contact us at service@iroboup.com within 24 hours for prompt resolution.